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Senior Technical Support Specialist
Ottawa, ON, Canada
Gevity is an international informatics and management consulting company offering a full range of interdisciplinary professional services to clients seeking to build sustainable and effective health care and social services systems. Through our focus on the unique needs of the health care, social services and life sciences sectors, we work to support healthier lives through connected systems.
Key Competencies and Requirements
The successful incumbent will have proven successful leading complex technical projects including installation, integration, configuration and maintenance of Citrix XenApp 6 or later
A minimum of 3 years experience integrating 2 or more information system components using HL7 message protocols
A minimum of 3+ years experience of implementation or operation and maintenance of information system security architechtures is required
Must have demonstrated success with system troubleshooting including diagnosis and problem solving
Must have demonstrated experience in system security including monitoring performance, identifying operational deficiencies, and improving system security and performance
Must have demonstrated experience in system backup recovery and disaster recovery architecture including testing, implememtation and operation and maintenance
Must have demonstrated experience with network and application security
Experience with end point protection software, multi-factor authentication, firewalls and VPNS preferred
Skills and Experience
University Degree in computer science or related discipline preferred
Minimum of 10+ years of experience in a IM/IT technical roles
Excellent written and oral communication skills
Excellent analytical and problem solving skills
Ability to demonstrate initiative, good judgment and effective decision-making;
Strong process improvement orientation, and experience in leading discussions to drive positive results amongst inter-disciplinary groups