Front Desk Agent - Relux at Westchase, Houston, TX

Relux at Westchase is a small, professional, and agile business located in Houston, TX. We pride ourselves on maintaining a modern office environment with ample growth opportunities for our team members.

Our work environment includes:

• Modern office setting
• Opportunities for professional growth

Key Responsibilities:

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications:

• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Bilingual (English/Chinese) skills preferred, but not required
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected Hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shifts
• Day and evening shifts
• Holidays and weekends as needed

Language:

• English/Chinese/Mandarin

Work Location: In person